Planit Online Booking System - SimplyBookMe

Planit has the right to change the Services Team member hosting your session as required. SimplyBookMe will notify you of any changes that take place.
Payments are required prior to bookings being confirmed.
Payment in SimplyBookMe (Planit's Online Booking System) utilises PayPal and Stripe for processing payments.
Please be aware that a ‘no show’ to the session will result in forfeiting payments already made.

Reschedule Bookings

Please contact our office if you need to reschedule within 7 days.
concierge@planitaustralia.com.au or calling our Concierge 02 8543 6642.

Rescheduling of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.

Customers that choose to reschedule, future dates for sessions are subject to availability on our SimplyBookMe Calendar.
Late arrivals to the session will not have time made up in the future.

Cancellations

Please contact our office if you need to cancel a booking within 7 days.
concierge@planitaustralia.com.au or calling our Concierge 02 8543 6642.

Cancellation of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.

If you cancel within 7 days, you will not be credited any time or receive a refund.

Online Machine Connection

Reschedules/Cancellations will be accepted up to 7 Calendar days prior to commencement.
Please be aware that a $400 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 Calender days.
Cancellations on the day of an integration will receive no refund.
All online machine Integrations are to be paid in full 14 days prior to the commencement of the integration.
Waiting periods apply for the rescheduling of cancelled integration.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit.

Onsite Customisation could include training, integration and Machine Connections.

Reschedules/Cancellations will be accepted up to 7 business days prior to commencement.
Please be aware that a $1000 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days.
Cancellations on the day of an integration will receive no refund.
All Onsite Customisation sessions are to be paid in full 14 days prior to commencement.
Waiting periods apply for the rescheduling of cancelled Cutomisation.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit.

Reschedules/Cancellations will be accepted up to 7 Business days prior to commencement.
Please be aware that a $500 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 Business days.
Cancellations on the day of an integration will receive no refund.
In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense.
All In-House Integrations are to be paid in full 14 days prior to the commencement of the training.
Waiting periods apply for the rescheduling of cancelled training.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit.

Training through support

Reschedules/Cancellations will be accepted up to 3 business days prior to commencement.
Please be aware that a minimum of 30 minutes Customer Service Time deduction applies if rescheduled/cancelled within 3 business days.
Cancellations on the day will incur a 1 hour of Customer Service Time to be deducted.